Privacy Policy

1. Introduction

SentryFlo ("we," "our," or "us") is committed to protecting the privacy of our clients and their customers. This Privacy Policy explains what data we collect, how we use it, and the measures we take to safeguard your information. By using our services, you agree to the practices described in this policy.

2. Information We Collect

We may collect the following types of information in the course of providing our AI receptionist services:

• •Business Information: Your business name, contact details, service descriptions, pricing, policies, and scheduling preferences provided during setup.
• •Caller Information: Phone numbers, names, and any information voluntarily provided by callers during interactions with the AI receptionist (e.g., appointment details, service inquiries).
• •Call Data: Call logs, timestamps, duration, and interaction transcripts used to maintain service quality and accuracy.
• •SMS/Text Message Data: Phone numbers and message content related to appointment confirmations, reminders, and other informational messages sent through our service.
• •Website Data: Standard analytics data such as page views and session duration collected through our website to improve user experience.

3. How We Use Your Information

The information we collect is used solely for the following purposes:

• •To configure, operate, and improve your custom AI receptionist.
• •To answer incoming calls and handle customer inquiries on your behalf.
• •To manage appointment scheduling, cancellations, and rescheduling.
• •To send informational text messages such as appointment confirmations and reminders.
• •To maintain call logs and records for your business reference.
• •To improve the accuracy and quality of our AI service.

4. Information Sharing and Third Parties

We do not sell, rent, trade, or otherwise share your personal information or your customers' information with third parties.

Your data will never be used for marketing purposes, advertising, or shared with any third-party companies for their own use. We do not send promotional messages of any kind.

The only exceptions to this policy are:

• •Service Providers: We may use trusted infrastructure providers (e.g., telephony, cloud hosting) strictly necessary to deliver our service. These providers are contractually bound to protect your data and may not use it for any other purpose.
• •Legal Requirements: We may disclose information if required by law, regulation, or valid legal process.

5. Data Security

We implement industry-standard security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. This includes encryption of data in transit and at rest, secure access controls, and regular security reviews. While no method of transmission over the internet is 100% secure, we strive to protect your information to the highest standard.

6. Data Retention

We retain your data only for as long as necessary to provide our services and fulfill the purposes outlined in this policy. If you terminate your service with SentryFlo, we will delete your business data and associated caller information within 30 days of your request, unless retention is required by law.

7. Your Rights

You have the right to:

• •Request access to the personal data we hold about you or your customers.
• •Request correction of inaccurate or incomplete data.
• •Request deletion of your data, subject to legal retention requirements.
• •Opt out of text message communications at any time (see our Terms & Conditions for instructions).

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at: